HOW DOES IT WORK (STEP BY STEP FOR THE FAMILY):

1. On receipt of your relevant documents, an applicant is matched according to your expectations. Suitability is based on ages of your children, location, etc. Your Host Family Profile will be added onto our webpage for Agencies and Au Pairs to view. You will be given a reference number and no personal details will be show. If none of the current Au Pairs are suitable for your family, your Host Family Profile will be sent to our contact agencies in the EU and South Africa and placed on our search database. We endeavor to match your family as soon as possible.

2. Once we find a suitable candidate for you, we inform you and offer the file for your information via post or e-mail. Due to the shortage of supply we would only be able to grant you 5 days in which to refuse or accept the applicant. Please note that you are under no obligation to accept the first offer if you do not find her suitable.

3. Once you have read and accepted the Au Pair's file you must inform us of your decision regarding a telephone interview, which we will arrange with the applicant or their agency within the next few days.

4. We offer your Family file to the applicant or their agency and request a telephone interview on her acceptance.

5. Once the Applicant has read and accepted your family file, we inform you regarding the day and time of the telephone interview. Please ring her/him at the agreed time and day. She/he is waiting by the phone! Do not ring her/him prior to the arranged time without the permission of the agency, as she/he may not be prepared for the call.

6. If either party declined the match after the telephone interview, we would proceed with finding another suitable candidate.

7. On the acceptance by both parties, we will request the booking of flights. An 'Welcome Letter' is then sent to the applicant for confirmation of placement.